Frequently asked questions

How do your commissions work?


Ordering a custom painting can be as easy or as detailed as you'd like! Step one includes filling in the "comments" box (on my commissions page) with an introduction to what you're looking for. Basically what I need to know most from you is the approximate size of the canvas you'd like and if you have any particular colours or style you'd like. I charge by the linear inch, so if you know generally how big (or small) you'd like to go will help me not only price your piece but plan out how your painting will look like. Step two After you've sent off the order form, I will get in touch with you to ensure I've received your message and work out any other details via email. If you have any pictures of your space or inspiration you'd like to share, you can send them to me once an email conversation has started. (Be sure to add my email address to your contacts to ensure my reply isn't sent to the spam bin! pariskrahn.art@gmail.com) Step three comes when we've decided on the canvas size and worked out the details, I will then set up a mocked up product, dedicated to you, on my store page so you may complete your order with me. That is where I'll take your shipping information. Then the fun part happens! I will start to work on your special piece! See "When will I receive my painting" for shipping related questions in my FAQ page. If you have any other questions that are not covered here, just ask using this form on my commissions page.




When will I receive my painting? (Shipping Information)


My processing time can take 3-7 business days for orders in my shop. Sometimes the processing of the payment will take a few days to go through to my bank, and then when I have full access to your payment I can head out to the post office.

When It comes to commissioned pieces, depending on volume of other orders I have, as well as my full time job as a stay at home mom, paintings ussually are finished within 10-25 days. Another factor that may cause your order to take awhile is if it's a rather large piece. When I work on paintings, all custom orders come first before any project, because my clients are my priority.

If someone needs their painting in a rush notify me before hand and I'll add a rush fee to your order to cover my time as well as extra speedy shipping fees.

After I have finished your special order I will send it off in a protected box, wraped in tons of bubble wrap, and sent with insured postal services. I also make sure I select the "Do Not Safe Drop" option, because I would hate to know your expensive art was sitting outdoors, in whatever weather conditions, and available for the taking to any passerby. If you'd like to add a signiture option, just let me know and I'll add it for no extra cost to you! I will then forward a notification with a tracking number to you, so you can follow your paintings' journey to its forever home.

If you have any more questions just send me a message on social media!




What's your refund & exchange policy?


Unfortunately I do not offer refunds at this time. If you are unhappy with a painting you have purchased, you may choose to send it back to exchange it with something else in store or have something custom made for something of equal value, though extra shipping costs may be applied. To prevent this from ever happening with any commissioned pieces, full transparency of the products true form will be shared with the customer before shipping day. If the unthinkable happened and your painting is damaged upon arrival, I will offer to make a second painting at no extra charge, but in store credit or a refund can also be an option in that case.




What's your Privacy Policy?


Privacy Policy of Paris Krahn Art

Paris Krahn Art operates the Paris Krahn Art website, which provides products, and art commission services.

This page is used to inform website visitors regarding my policies with the collection, use, and disclosure of Personal Information if anyone decided to use my services

If you choose to use my Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that I collect is used for providing and improving the Service. I will not use or share any information with anyone except as described in this Privacy Policy.

Information Collection and Use

For a better experience while using my Service, I may require you to provide us with certain personally identifiable information, including but not limited to any name, phone number, and postal address. The information that I collect will be used to contact or identify you.

Log Data

I want to inform you that whenever you visit my Service, I collect information that any browser sends to me that is called Log Data. This Log Data may include information such as any computer's Internet Protocol (“IP”) address, browser version, pages of my Service that you visit, the time and date of any visit, the time spent on those pages, and other statistics.

Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to any browser from the website that you visit and are stored on any computer's hard drive.

My website uses these “cookies” to collection information and to improve my Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to any computer. If you choose to refuse my cookies, you may not be able to use some portions of my Service.

Service Providers

I may employ third-party companies and individuals due to the following reasons:

  • To facilitate my Service;
  • To provide the Service on my behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how my Service is used.

I want to inform my Service users that these third parties have access to any Personal Information. The reason is to perform the tasks assigned to them on my behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

I value your trust in providing me any Personal Information, thus I am striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and I cannot guarantee its absolute security.

Links to Other Sites

My Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by me. Therefore, I strongly advise you to review the Privacy Policy of these websites. I have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

My Services do not address anyone under the age of 13. I do not knowingly collect personal identifiable information from children under 13. In the case I discover that a child under 13 has provided me with personal information, I immediately delete this from my servers. If you are a parent or guardian and you are aware that any child has provided us with personal information, please contact us so that I will be able to do necessary actions.

Changes to This Privacy Policy

I may update my Privacy Policy from time to time. Thus, I advise you to review this page periodically for any changes. I will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

If you have any questions or suggestions about my Privacy Policy, do not hesitate to contact us.

This Privacy Policy page was created at Privacy Policy Template.net




What materials do you use?


I love to paint on gallery wrapped canvases, especially on custom orders, because they have a deep edge and are such a high quality canvas. Though I have a few paintings I offer from time to time on other canvas types, which will always be clearly stated on the product page. Sometimes I'll paint on heavey weight or grey toned paper which are both beautiful behind a frame. I paint mainly with acrylic paints (medium and heavy body), because it drys the fastest (which is great for a mama like me who paints on and off throughout the day!) Sometimes I'll varnish pieces (a protective shiny coat). I might use some gold leaf from time to time too for an added finishing touch!




How do I care for my painting?


To clean a canvas painting, use a dry cloth to wipe any dust away. (Wet cloths can cause paint transfer.) Also direct sunlight can dullen a painting over time, but a coat of varnish can help protect a paintings lifespan (you can request this upon purchase if paintings are not yet varnished).




How do you price your work?


I use a formula that helps me consistently price my work based on the size of the painting. If you are looking for a particular size for a commissioned piece, here is the master price list to help you decide on what will work best for your space.

4x4" = $45

5x7" = $70

9x12" = $125

12x16" = $170

10x20" = $180

12x24" = $215

16x20" = $215

20x20" = $240

18x24" = $250

20x24" = $265

15x30" = $270

24x24" = $290

24x30" = $325

24X36" = $335

16x40" = $335

30x40" = $420

36x36" = $430

24x48" = $432

30x48" = $470

36x48" = $505

48x48" = $575

48x60" = $650

All canvases are a thick edge 'Gallery Wrapped' style, however you can request a smaller edge (same quality) for some sizes, which doesn't affect the price.




Out of country shipping information


When I ship over the border, I have to ensure that your painting will not be "safe dropped" on your front door. When packages are left unattended, theres the chace of it being stolen, not to mention sitting in terible weather conditions. To control this process, the only option postal services offer on my end is paying for a required signature. It is my goal to keep your painting safe and out of harms way, so this is an important feature to invest in. If you have found your painting on your doorstep, without signing, please notify me right away so I can rectify the mistake. All orders are sent insured, in a protected box, and wraped in tons of bubble wrap. I will then forward a notification with a tracking number to you, so you can follow your paintings' journey to its forever home.




Do you paint realisim?


I used to paint very realistic paintings, but I found they took months to complete. I enjoy painting more abstract paintings because they are more about colour and movement, which is very freeing. When I paint abstract, I feel less focused on being a perfectionist and more focused in prayer and worship. It's apart of my process and style of work. See what I have done on my Gallery page to see more of what and how I like to paint.




Would you be willing to paint animals?


Animals are not my forte, especially pets, because I find painting animals is alot like painting people. I've painted other peoples pets in the past and they were not satisfied because I could not capture their personality and their finer details. It's not my talent to paint faces, unless its very abstract and in my style.




What do you believe about the Bible?


I believe that The Word of God is the truth, without error, and forever timeless (John 17:17, 2 Timothy 3:15-17, Psalm 119:160, 1 Peter 1:24-25). Therefore, The Bible is reliable for us to learn from and be a foundation in our lives (Hebrews 4:12, Ephesians 2:20). God is trustworthy, even in His ability to preserve the inerrancy of The Bible throughout history. The Bible is like a love letter from God, to reveal who He and His Son are, what separates us from God, His plan for the salvation of humankind through Jesus Christ, and His coming plans for the kingdom to come. It gives us detailed accounts of history and teaches us wisdom for our daily lives. It was written for every person on earth, in every generation and culture.